tool tracking software Software tech support got one of the lowest customer satisfaction scores Consumer Reports * has ever seen.

Waterwheel Software is one of the exceptions.

tool tracking software

You don't have to take our word for it. Here's what Craig Abernathy at Aspen Earthmoving has to say (Waterwheel recently added a dispatching system to Tracker 7 -- its construction equipment, inventory and tool tracking software -- for Aspen).

HOW DID YOU TRACK AND DISPATCH EQUIPMENT BEFORE YOU GOT OUR EQUIPMENT AND TOOL TRACKING SOFTWARE? On a legal pad and a dry erase board.

WHY DID YOU DECIDE TO CHANGE? We wanted to be able to take a quick look at our resources, know what we had available and where it was located. In the past it took a number of phone calls to determine where equipment was when we wanted to do normal maintenance. We also wanted to be able to look up a history for various reasons.

tool tracking software
An equipment tag (a description of the dispatching system is included on our product details page)

WHY DID YOU CHOOSE OUR TOOL TRACKING SOFTWARE? We already were using it for preventive maintenance and general equipment failure tracking but not to its capabilities. We saw that it had barcode technology and thought we might be able to add dispatching without purchasing new software.

tool tracking software
An employee tag

WE CUSTOMIZED THE TRACKER EXTENSIVELY FOR YOU. DID YOU GET WHAT YOU WANTED? WERE THERE ANY SURPRISES, GOOD OR BAD? I feel that it worked out the way we had envisioned it would.

tool tracking software
A portion of the dispatching board

WHAT ADVICE WOULD YOU GIVE SOMEONE WHO WAS THINKING OF ASKING WATERWHEEL FOR CUSTOMIZATIONS? Be clear about what you want and communicate it effectively. The Waterwheel rep can do just about anything you want if you know what it is you want.

WHAT DO YOU LIKE BEST ABOUT OUR EQUIPMENT AND TOOL TRACKING SOFTWARE, NOW THAT YOU'VE USED IT FOR A FEW MONTHS? I like the fact that I can look up anything we own and know where it is at and where it has been.

HOW DO YOUR EMPLOYEES FEEL ABOUT IT? There was some resistance at first because it was new and unfamiliar, but after they found out how easy it was to use and the information it provide them with it has been received very well.

WITH WATERWHEEL’S TOOL TRACKING SOFTWARE IN PLACE, DO YOUR EMPLOYEES TREAT YOUR STUFF BETTER? We would like to think that they never treated it bad but it does provide some accountability.

HOW EASY IS THE SYSTEM TO USE? So far we have not ran into any real problems with the software and it has proved easy to use and easy to train to. The people we have running the system have little or no computer experience.

HAS IT HELPED YOU SAVE MONEY? IF SO, HOW AND HOW MUCH? I want to say it has but it is hard to determine how much as we have only been using it for a few months. I will say it has streamlined our scheduling process and I think it has helped make us more efficient and our equipment utilization has increased.

ANY OTHER NOTABLE BENEFITS? The knowledge it provides is priceless, we always know who, what, and where.

HAS WATERWHEEL’S TECHNICAL SUPPORT BEEN SATISFACTORY? Yes very! We accomplished a large amount of work in a very short time and have always felt as if we were first on the list.

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* Consumer Reports September 2003

Copyright 2006 Waterwheel Software, Inc.
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